Privacy Policy

Counseling with Heart, LLC

Effective Date: June 4, 2026

Counseling with Heart, LLC (“Practice,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, and safeguarded when you visit this website and opt-in to receive SMS messages from us.

Scope of This Policy

This Privacy Policy applies only to this website. It does not apply to clinical services. If you become a client, you will receive a separate Notice of Privacy Practices describing how your protected health information is handled in accordance with applicable law, including HIPAA.

Information We May Collect

  • Personal Information

  • We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Consent to send SMS messages

  • Information submitted through contact forms or email

How We Collect Your Information

We may collect your information directly from you , such as when you complete a form of contact us; automatically, such as when you interact with our website; or from others, such as when we receive information from third parties.

You may browse the website without providing personal information.

Non-Personal Information

  • We may automatically collect:

  • Browser type

  • Device type

  • IP address

  • Pages visited and time spent on the site

  • This information is used in aggregate to improve website performance.

How Information Is Used

We may use information to:

  • Respond to inquiries

  • Provide scheduling or administrative communication

  • Send you the SMS messages you’ve opted to receive

  • Choices and Controls

  • To operate our business

  • Improve website functionality

  • Understand general usage patterns

We do not send unsolicited marketing communications.

Cookies and Tracking

This website may use cookies to enhance your experience. You may disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

Confidentiality and Protected Health Information

This website is not a secure platform for transmitting sensitive health information. Please do not submit confidential or clinical information through contact forms or email. If you become a client, your information will be managed through secure, HIPAA- compliant systems.

No Therapeutic Relationship

Use of this website or communication through it does not establish a therapeutic relationship. A therapeutic relationship is formed only after an initial consultation and completion of required consent documentation.

Data Security

We use reasonable safeguards to protect information. However, no method of electronic transmission is fully secure.

Sharing of Information

We do not sell or rent personal information. We may share limited information with service providers necessary to operate this website, such as Squarespace, under appropriate confidentiality measures. We may also disclose information if required by law. We take steps to protect your information against unauthorized use or disclosure.

Third-Party Links

This website may contain links to external sites. We are not responsible for their content or privacy practices.

Your Rights

You may:

  • Request access to your information

  • Request corrections or deletion

  • Opt out of communications

Contact us to make a request.

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy at any time. Updates will be reflected by the effective date above. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy.

Contact

For any questions or comments regarding the privacy policy, please contact us

at:

Counseling with Heart, LLC

1275 Shiloh Road

Suite 2770

Kennesaw, Georgia 30144

ellenb@counselingwithheartservices.com

(678) 842-4800

Crisis Notice

This website is not monitored for emergencies.

If you are in crisis, call or text 988, contact emergency services 911, or go to the nearest emergency room